Hesperia Andorra ★★★★

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Hesperia Andorra | Andorra la Vella | Andorra

Avinguda Prat Gran 3-5. Escaldes-Engordany, AD700 Andorra la Vella, Andorra

➤ Hesperia Andorra | Andorra

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The modern Hotel Fenix is 150 metres from Caldea Spa in Escaldes-Engordany and offers a rooftop terrace with panoramic views and free WiFi area. It has a wellness area, available for an extra charge.

The Fenix’s air-conditioned and soundproofed rooms all have 32-inch flat-screen TVs and heating. Some also have hydromassage baths.

The Hotel Fenix’s wellness area includes a terrace with views of Escaldes, a small indoor swimming pool and a sauna. There is also a business centre and free ski storage.

Guests can have tapas and snacks at any time of the day at the Lobby bar; and enjoy a drink at the RoofTop Van, a food truck located on the hotel terrace and offering a unique view of the Escaldes-Engordany valley.

The hotel’s Kronos Restaurant offers fresh, local cuisine and splendid views over the town.

The Grandvalira and Vallnord ski resorts are less than 10 km away, there is a free shuttle service, subject to availability. The shops of Andorra La Vella are less than 1 km away.

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Room choices in Hesperia Andorra

Hesperia Andorra Services

Internet WiFi is available in all areas and is free of charge.
Parking Private parking is possible on site (reservation is not possible) and costs € 24 per day.
Bathroom Toilet paper Private bathroom Toilet Free toiletries Hairdryer Bath, Toilet paper, Private bathroom, Toilet, Free toiletries, Hairdryer, Bath
Bedroom Wardrobe or closet, Wardrobe or closet
Outdoors Sun terrace, Sun terrace
Room Amenities Socket near the bed, Socket near the bed
Ski Ski pass vendor Ski storage, Ski pass vendor, Ski storage
Activities Skiing, Skiing
Media & Technology Flat-screen TV Cable channels Satellite channels Radio Telephone TV, Flat-screen TV, Cable channels, Satellite channels, Radio, Telephone, TV
Food & Drink Restaurant, Restaurant
ParkingPrivate parking is possible on site (reservation is not possible) and costs € 24 per day. Parking garage Electric vehicle charging station, Parking garage, Electric vehicle charging station
Services Shared lounge/TV area Luggage storage Fax/photocopying Additional chargeTour desk Car hire Laundry Additional charge24-hour front desk Meeting/banquet facilities Additional charge, Shared lounge/TV area, Luggage storage, Fax/photocopying Additional charge, Tour desk, Car hire, Laundry Additional charge, 24-hour front desk, Meeting/banquet facilities Additional charge
Safety & security Fire extinguishers CCTV in common areas Smoke alarms Safety deposit box, Fire extinguishers, CCTV in common areas, Smoke alarms, Safety deposit box
General Hypoallergenic Designated smoking area Air conditioning Non-smoking throughout Hardwood or parquet floors Heating Soundproof rooms Lift Family rooms Facilities for disabled guests Pants press Non-smoking rooms, Hypoallergenic, Designated smoking area, Air conditioning, Non-smoking throughout, Hardwood or parquet floors, Heating, Soundproof rooms, Lift, Family rooms, Facilities for disabled guests, Pants press, Non-smoking rooms
Accessibility Entire unit wheelchair accessible Upper floors accessible by elevator, Entire unit wheelchair accessible, Upper floors accessible by elevator
Wellness Spa and wellness centre Additional chargeSauna Additional charge, Spa and wellness centre Additional charge, Sauna Additional charge
Languages spoken Catalan English Spanish French, Catalan, English, Spanish, French

Hesperia Andorra Terms and Conditions

Check-in From 15:00 to 00:00. Guests are required to show a photo identification and credit card upon check-in
Check-out From 07:00 to 12:00
Cancellation/ prepayment Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds Child policiesChildren of any age are welcome.Children 12 years and above will be charged as adults at this property.To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.Cot and extra bed policies0 - 2 yearsCot upon requestFreeThe number of cots allowed is dependent on the option you choose. Please check your selected option for more information.There are no extra beds available at this property.All cots are subject to availability.
No age restriction There is no age requirement for check-in
Pets Pets are not allowed.
Groups When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods Cash
To consider

Please be aware that room services are just for breakfast. They are subject to an extra cost of 6 euros per person and service.

From April 24, 2024 the Wellness area will remain open from 10:00 a.m. to 10:00 p.m. (last entry at 9:00 p.m.)

Book subject to availability directly at the Hesperia Andorra hotel reception (Admission with supplement).

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

When booking half board, please note that drinks are not included.

Fènix Hotel

Golden Tulip Andorra Fenix

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Is WiFi available at Hesperia Andorra?

WiFi is available in all areas and is free of charge.

Is there free parking available at Hesperia Andorra?

Private parking is possible on site (reservation is not possible) and costs € 24 per day.

What are the outdoor activities at Hesperia Andorra

Sun terrace, Sun terrace

What languages are spoken at Hesperia Andorra?

Catalan English Spanish French, Catalan, English, Spanish, French

What services are offered at Hesperia Andorra?

Shared lounge/TV area Luggage storage Fax/photocopying Additional chargeTour desk Car hire Laundry Additional charge24-hour front desk Meeting/banquet facilities Additional charge, Shared lounge/TV area, Luggage storage, Fax/photocopying Additional charge, Tour desk, Car hire, Laundry Additional charge, 24-hour front desk, Meeting/banquet facilities Additional charge

What are the general services offered at Hesperia Andorra?

Hypoallergenic Designated smoking area Air conditioning Non-smoking throughout Hardwood or parquet floors Heating Soundproof rooms Lift Family rooms Facilities for disabled guests Pants press Non-smoking rooms, Hypoallergenic, Designated smoking area, Air conditioning, Non-smoking throughout, Hardwood or parquet floors, Heating, Soundproof rooms, Lift, Family rooms, Facilities for disabled guests, Pants press, Non-smoking rooms

Are pets allowed at Hesperia Andorra?

Pets are not allowed.

What is the check-in time at Hesperia Andorra?

From 15:00 to 00:00. Guests are required to show a photo identification and credit card upon check-in

What is the check-out time at Hesperia Andorra?

From 07:00 to 12:00

100% real reviews of Hesperia Andorra

If you have any questions regarding the facilities or services provided at Hesperia Andorra, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking.

8,0
Purpose of trip: Leisure trip
What was the highlight of Hesperia Andorra
Was great, we recommend.
We arrived at the hotel around 12pm with luggage, but check-in was not yet available, but they had a place where we could leave our bags and go on our tours without our luggage (which was great to have this service available, so we were able to make the most of our trip). There was also a bathroom at reception where we could change and tables where we could eat before heading out for the tour. When we returned, it was already around 5:30 pm, we checked in and went to the room quickly, we had another appointment at 6 pm (Caldea, it was a 5-minute walk from the Hotel, this was perfect, as we wouldn't have much time between arrival at the hotel and this appointment, we 100% recommend Caldea, the Premium package is the most worthwhile in our opinion, as it has the best swimming pools and we also recommend Tobotronc at Naturland, We loved the tour, it's a shame there's a 2x limit on the ticket only). Upon leaving Caldea, we went to the center at McDonalds (which is a 10-minute walk from the hotel and 5 minutes from Caldea), we loved the snack options, different from where we live, and we went to the Hotel to rest. The room is spacious, has a heater and TV, a beautiful view and the shower was very good too. We found the room and bedding very clean and had everything we needed (towels, shampoo, soap, hairdryer...) and the bed was very spacious. We had a great night and have nothing to complain about. The hotel is not the most modern in the city, but it met all our needs and we found the price and location to be very good for our needs. From the bus stop, it took us around 20 minutes to walk. The city is quiet and safe. We loved our time in Andorra and we definitely recommend it. The only thing I regret is not having stayed 1 or 2 more in the city, in case you wanted to enjoy the other Grandvalira park and also to do the shopping.
The only negative thing I could say would be that check in was earlier.
9,0
Purpose of trip: Leisure trip
What was the highlight of Hesperia Andorra
Wonderful
We stayed at the hotel for one week, and overall, it was a pleasant experience. First of all, the rooms were really spacious, including the bathrooms, which were clean and very comfortable. The location of the hotel is fantastic—perfect for shopping and dining, with Carrefour supermarket just a short walk away. It’s also only a minute away from the bus station, where buses take you directly to the ski resorts, making it incredibly convenient. The staff at the hotel were outstanding. A special thank you to Mikealla, the waitress in the restaurant, who made our stay even more enjoyable. The hotel also has a small spa, which, while basic, offers good privacy, along with a small swimming pool and a sauna. The food is a mixed story. Breakfast was great—fresh and varied. However, the dinner included in the half-board option was disappointing. The hot dishes, like the soup, were served lukewarm, and on the first day, we were served a piece of fat instead of pork meat. After we raised our concerns, the hotel kindly offered us the option to spend €50 in the lobby restaurant instead, and the food there was absolutely fantastic—delicious and far better than what was served upstairs in the included dining option. Another highlight was the maintenance staff, who went above and beyond to guide us on how to start our ski holiday, including the best ski rental options and which bus to take. While the hotel is rated 4 stars, it lacks room service, which is unusual for this category. However, the exceptional staff made our stay memorable and enjoyable. If the chef in the main restaurant were replaced or the food improved, this hotel would truly be top-notch
7,0
Purpose of trip: Leisure trip
What was the highlight of Hesperia Andorra
Good
Breakfast had good options. Staff were really helpful
No coffee machine, or water or any amenities in the room. A bit old fashioned
7,0
Purpose of trip: Leisure trip
What was the highlight of Hesperia Andorra
Noteworthy aspects of the hotel
The location is excellent. The Hesperia Andorra, situated in the heart of Andorra la Vella, provides easy access to local attractions and shopping areas. Its proximity is advantageous for those wishing to immerse themselves in the local culture and leisure activities. In terms of value for money, the hotel offers reasonable rates for its central location and amenities. While the hotel presents a generally good value proposition, certain areas could benefit from improvement to enhance the overall value proposition for guests. Dinner at the hotel's restaurant was particularly enjoyable, with a variety of well-prepared dishes. The evening meals were a culinary highlight. Breakfast, while offering a satisfactory selection of options, was unremarkable. Service at the hotel presented a stark contrast. The restaurant staff were exemplary, delightful, and provided attentive and friendly service that greatly enhanced the dining experience.
Unfortunately, the front desk staff did not exhibit the same level of hospitality. Interactions were consistently underwhelming, and their demeanor was generally unwelcoming, detracting from the overall experience. The room itself had some shortcomings. The overall impression is somewhat dated, and while the room was clean and adequately furnished, the lighting was insufficient, adding to the dim ambiance and making the space feel less inviting. Additionally, the hairdryer provided was underpowered, making it impractical for effective use. The showerhead was difficult to operate, and the mini-fridge was unstable, which could be inconvenient for guests.

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